Return & Refund Policy
RETURN AND REFUND POLICY
Last Updated: July 24, 2026
At NEYEROS®, customer satisfaction is important to us. Please review this policy carefully before making a purchase.
30-DAY RETURN PERIOD
You may request a return within 30 days after your order is marked as delivered.
To qualify for a return, the product must:
• Be unused, unopened, and in its original condition
• Be returned in its original packaging
• Include all accessories, instructions, and promotional gifts
• Include proof of purchase or an order number
Returns requested after the 30-day period may not be accepted.
HEALTH, WELLNESS AND PERSONAL-CARE PRODUCTS
For health, hygiene, and safety reasons, products that have been opened, used, applied to the body, or removed from sealed protective packaging cannot normally be returned.
This restriction does not apply when the product arrives damaged, defective, contaminated, or materially different from what was ordered.
HOW TO REQUEST A RETURN
Before returning any product, contact our Customer Support team at:
Email: [YOUR SUPPORT EMAIL]
Please include:
• Your full name
• Your order number
• The reason for the return
• Clear photos or videos when the product is damaged, defective, or incorrect
Do not send a product back without receiving return instructions. Unauthorized returns may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery. Include clear photographs of the product, packaging, and shipping label.
After reviewing your request, we may offer an appropriate replacement, store credit, partial refund, or full refund.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs when returning an unwanted or incorrectly ordered product.
NEYEROS® will cover reasonable return or replacement costs when we confirm that the product was damaged, defective, or incorrectly supplied.
Original shipping fees are generally non-refundable unless the return resulted from our error.
REFUND PROCESSING
Once your returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.
CANCELLATIONS
Orders may only be cancelled before they enter processing or fulfillment.
Once an order has been packed, fulfilled, or shipped, it cannot normally be cancelled and must follow the standard return process.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless damaged or defective:
• Opened or used health and personal-care products
• Products with broken hygiene or safety seals
• Gift cards
• Final-sale or clearance products
• Free promotional gifts
• Products damaged through misuse or failure to follow instructions
• Products returned without authorization
PRODUCT RESULTS
Individual experiences and results may vary.
Unless a specific product page clearly includes a separate written satisfaction guarantee, dissatisfaction with anticipated health, cosmetic, or wellness results does not automatically qualify an opened or used product for a refund.
CONTACT US
Email: dimockschaecher098@outlook.com