Shipping Policy

SHIPPING POLICY

Last Updated: July 24, 2026

Thank you for shopping with NEYEROS®. We are committed to processing and delivering your order as efficiently as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During product launches, promotional periods, or holidays, processing may take slightly longer. Once your order has been shipped, you will receive a confirmation email containing available tracking information.

ESTIMATED DELIVERY TIMES

United States: 7–10 business days
Canada: 8–15 business days
United Kingdom: 7–12 business days
Australia and New Zealand: 8–15 business days
European countries: 8–15 business days
Other international destinations: 10–20 business days

Delivery estimates begin after the order has been processed and shipped. These timeframes are estimates and are not guaranteed.

TRACKING YOUR ORDER

Tracking information will be sent to the email address provided during checkout. Tracking updates may take 2–5 business days to appear after shipment.

Please make sure your email address and shipping information are entered correctly when placing your order.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

NEYEROS® is not responsible for packages delivered to an address incorrectly entered by the customer.

DELIVERY DELAYS

Shipping delays may occasionally occur because of customs inspections, carrier disruptions, severe weather, high shipping volumes, public holidays, or other circumstances outside our reasonable control.

We appreciate your patience and will assist with available tracking information.

CUSTOMS, TAXES AND IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask household members or neighbors.
3. Contact the shipping carrier.
4. Contact NEYEROS® Customer Support.

Please report suspected lost packages within 7 days of the expected delivery date.

CONTACT US

For shipping assistance, contact:

Email: dimockschaecher098@outlook.com